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工作描述 | -协助建立了强大的销售,服务和运营文化,促进中,所有分公司的员工及相关合作伙伴擅长,实现企业目标的环境。
-由教练组来有效地识别转诊机会和执行销售/推介活动支持组合的增长。为了打造的板凳实力开发高性能的员工。
-充分利用人力资源规划工具来优化分支机构工作人员,以确保有效的大堂和线路管理,以提供卓越的客户服务,并遵守所有的法律和法规要求。
-解决升级客户投诉/问题及时有效的。
-开展“每日证明过程”,以确保符合作业要求; 调查分公司员工之间可控的损失; 就所采用的决策和流程培训和绩效管理。
-与相关部门的卓越运营和业务目标的实现的执行合伙人。
-密切与分公司经理合作,以便管理招聘,绩效管理和员工的补偿。 | 职位要求
| - Assist in creating a strong sales, service and operation culture, fostering an environment in which all branch employees and related partners excel and achieve business goals.
- Support portfolio growth by coaching staffs to effectively identify referral opportunities and perform sales/referral activities. Develop high performing staffs in order to build bench strength.
- Leverage workforce planning tool to optimize staffing in branches to ensure effective lobby and line management to provide exceptional client service and comply with all legal and regulatory requirements.
- Resolve escalated client complaints/issues promptly and effectively.
- Conduct "daily proof processes" to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and performance management on decisions and processes used.
- Partner with related departments in the execution of operational excellence and achievement of operational goals.
- Partner closely with Branch Manager to manage hiring, performance management and compensation of staffs. | 职位要求 | - Bachelor's degree in Marketing, Finance, Banking, Business Administration or equivalent
- At least 3 years of loan and operations experiences; banking services experience preferred
- Knowledge of bank operating risk, compliance policies, and procedures
- Sound written and verbal communication skills in English and Chinese
- Demonstrated ability to lead, motivate, and influence others
- Effective time management
- Ability to exercise good judgment
- Ability to prioritize multiple demands
- Strong problem solving and negotiation skills
** How to Apply
Interested candidates are invited to submit a comprehensive resume together with an Application Form (downloadable via www.vattanacbank.com) with a recent photograph to: Human Resource and Training Department, Vattanac Bank, Level 2, Vattanac Capital, No. 66, Preah Monivong Blvd., Phnom Penh, Cambodia. Tel. (855) 023 963 999, Email: hr@vattanacbank.com.Website: www.vattanacbank.com. |
联系信息 | Human Resource | | +855 23 963999 | | hr@vattanacbank.com | | http://www.vattanacbank.com | | Vattanac Bank, Level 2, Vattanac Capital, No. 66, Preah Monivong Blvd., Phnom Penh, Cambodia |
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